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10 Sep 2025

Notification of absence at the meal

cover of Notification of absence at the meal

for those who attend a state school (kindergarten, primary, first grade secondary) or a municipal kindergarten with indirect management

Remember that

  • If you know that your son or daughter will be absent from school, you must always report their absence at the meal: this way you will avoid wasting food and you will only pay for the meals actually eaten.
  • Unless the school gives you different information, you must communicate your absence at the meal even in the event of strikes, school staff meetings, trips and educational outings.
  • You must send the communication no later than 9 am on the day of absence: after this time, the notifications of absence are considered valid for the next day.
  • You can also report multiple consecutive days of absence.

How to report an absence from a meal

Zerodiciotto app

  • Download the mobile APP for free from the AppStore | iOS or PlayStore | Android stores.
  • Enter the reserved area with your SPID credentials: select the son/daughter you want to communicate for; choose the Meal Absence or Revoke Absence or Light Diet service; choose the day (s) (only for Absence of Meal | Revocation of Absence) and click on Send Communication.

  • If you have already LOGGED in during the previous school year, you must LOG OUT and then LOGIN again: in this way you will update your personal profile and the situation of your son/daughter enrolled in the services.

Web

Go to the dedicated service on the Iperbole website.

SMS

Send an SMS (not WhatsApp) to the number 3399941124 with this text:

  • to report the absence write:
    MENSA (space) student identification number, student (space) ASSENZA (space) number of days (the number of days must also include any holidays included in the period of absence).
    Example: MENSA 1234567890 ASSENZA 10 (with this text message the student's absence is announced for 10
    • consecutive days including holidays)
  • to communicate the return earlier than the previously announced deadline write:
    MENSA (space) identification number student, student (space) PRESENZA
    Example: MENSA 1234567890 PRESENZA (with this text message the student's return to school with a meal)
  • To request a 2-day light diet write:
    MENSA (space) identification number student, student (space) DIETA
    Example: MENSA 1234567890 DIETA (with this text message, a light diet for 2 consecutive days is requested). You can request the light diet no more than twice a month.

Telephone

By calling the number 0512194219 an automatic answering machine will guide you through the various steps:

  • to report an absence, you will be asked for the identification number and the expected number of days of absence (the number of days must also include any holidays included in the period of absence);
  • to communicate your return earlier than the previously announced deadline, you will only be asked for your identification number;
  • To request the 2-day light diet, you will only be asked for the identification number. You can request the light diet no more than twice a month.

All methods of reporting the absence include a confirmation notification: if you don't receive the notification within 5 minutes, try one of the other channels available.

Some reporting methods require the identification number associated with the child/child at the time of enrollment.
If you have lost your identification number, you can request a duplicate one at the Citizen's Counters or by email (attaching a copy of your Identity Card) to the Districts, at

the following addresses:

If your son/daughter attends a municipal kindergarten

If it will be absent or if you want to request a light two-day diet, you must notify the school by 9 am: the school staff will then take care of informing the meal production center of the request for a light diet or the absence of the child.

Created on 10 sep 2025 — Updated on 11 sep 2025